| # | When a lead matches | Assign to | Method | Active | |
|---|---|---|---|---|---|
| 1 | Source is WhatsApp
and the number already has an open thread |
Thread owner | Sticky | ||
| 2 | Interest is Nurse or Paramedic
any source |
Healthcare desk (3) | Round-robin | ||
| 3 | Walk-in at a branch
branch = capture branch |
That branch's desk | Round-robin | ||
| 4 | Campaign = KSA Driver Sep 2026
Meta Lead Ads only |
Rahul M., Priya N. | Weighted 70/30 | ||
| 5 | Everything else
catch-all — cannot be deleted |
Lead Desk (14) | Round-robin |
| Executive | Open leads | Daily cap | Today | State |
|---|---|---|---|---|
PNPriya Nair |
62 of 100 |
25 | 14 | Available |
RMRahul Menon |
84 of 86 |
25 | 25 | Offboarding |
FAFathima Ali |
12 of 60 |
25 | 6 | Available |
AGAnish Gopal |
44 of 60 |
25 | 0 | On leave |